Shipping Policy - June 25/2026

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The UWSC Marketplace (“we”, “us”, “our”) partners with independent Canadian vendors who ship products directly to customers. This Shipping Policy explains how shipping works, what to expect after placing an order, and how delivery timelines are determined.

By placing an order, you agree to the terms outlined below.

Because the UWSC Marketplace hosts multiple vendors, each vendor is responsible for:

• Preparing your order
• Packaging your items
• Selecting the shipping carrier
• Providing tracking information (when available)
• Delivering your order within their stated timelines

If your order contains items from multiple vendors, they may arrive in separate shipments.

Processing time refers to how long it takes a vendor to prepare your order before it ships.

Typical processing times:

• Standard products: 1–5 business days
• Handmade or custom items: 3–10 business days
• Pre‑order or limited releases: As stated on the product page

Processing times may vary by vendor. The product page will always reflect the most accurate information.

Vendors may use a variety of carriers, including:

• Canada Post
• UPS
• FedEx
• Purolator
• Local couriers

Delivery times depend on:

• The vendor’s location
• Your shipping address
• The carrier used
• Weather or carrier delays

Estimated delivery windows:

• Standard Shipping: 3–10 business days
• Expedited Shipping: 1–3 business days
• Local Delivery (if offered): Same‑day or next‑day

These are estimates only. Actual delivery times may vary.

Shipping costs are calculated based on:

• Vendor shipping rates
• Package size and weight
• Destination
• Shipping method selected

Shipping fees are displayed at checkout before you complete your order.

Some vendors may offer:

• Free shipping
• Flat‑rate shipping
• Local pickup

These options will appear on the product page if available.

Once your order ships, you may receive:

• A tracking number
• A carrier link
• Email updates from the vendor or the Marketplace

Not all shipping methods include tracking. If tracking is available, it will be provided automatically.

Some items may have restrictions due to:

• Size or weight
• Hazardous materials
• Provincial regulations
• International shipping limitations

If an item cannot be shipped to your location, the product page will indicate this.

At this time, the UWSC Marketplace ships within Canada only, unless otherwise stated by a vendor.

A. Lost or Delayed Packages

If your package is delayed or appears lost:

• Check the tracking information
• Contact the vendor directly through your order confirmation
• If needed, contact Marketplace support for assistance

We will work with the vendor and carrier to resolve the issue.

B. Damaged Packages

If your order arrives damaged:

• Take photos of the packaging and item
• Contact the vendor within 48 hours
• Provide your order number and photos

Vendors are responsible for resolving damage claims.

Customers are responsible for providing accurate shipping details at checkout.

If an order is shipped to the wrong address due to incorrect information:

• The Marketplace and vendors are not responsible for replacement or refund
• Additional shipping fees may apply if the order must be reshipped

All vendors on the UWSC Marketplace must:

• Ship orders within their stated processing times
• Provide accurate shipping information
• Use reliable carriers
• Package items securely
• Communicate delays when necessary

Failure to meet these standards may result in vendor review or removal.

We may update this Shipping Policy from time to time. When changes are made, the “Effective Date” at the top of the page will be updated. 

If you have questions about shipping or need help with an order, please contact us through the Contact page on the Marketplace.