Contact us

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Whether you have a question about an order, need help connecting with a vendor, or want more information about the UWSC Marketplace, our team is here to support you. Use the options below to reach the right place quickly and easily. 

If you need help with:

• Order status
• Tracking information
• Product questions
• Returns or refunds
• Issues with checkout
• Account support

You can reach our customer support team through the form below. We typically respond within 1–2 business days.

If you are a vendor or applying to become one, contact us for help with:

• Vendor applications
• Store setup
• Product listings
• Shipping or fulfillment questions
• Policy requirements
• Technical issues

Our vendor support team responds within 2–3 business days.

For collaboration, media requests, or partnership opportunities, please include:

• Your name
• Organization
• Purpose of inquiry

We will respond as soon as possible.

If you offer financial‑related services on the Marketplace and need assistance with:

• Listing updates
• Compliance requirements
• Service descriptions
• Customer inquiries

Please contact us through the form and write “Financial Services” in the subject line.

Our team works Monday to Friday, excluding holidays. Typical response times:

• Customer Support: 1–2 business days
• Vendor Support: 2–3 business days
• Media/Partnerships: Varies based on request

Please include as much detail as possible so we can assist you quickly:

• Name
• Email
• Order number (if applicable)
• Vendor name (if applicable)
• Description of your question or issue

• For returns, please review our Returns & Refunds Policy before submitting a request.
• For shipping questions, see our Shipping Policy.
• For privacy‑related questions, visit the Privacy Hub.