Returns & Refund Policy - June 25/2026

---

(Official UWSC merch, accessories, apparel, and any item shipped directly by UWSC) 

UWSC‑branded merchandise and accessories are fulfilled directly by the UWSC Marketplace. This section explains how returns, exchanges, and refunds work for these items. 

UWSC‑fulfilled items may be eligible for return if:

• The item is unused and in original condition
• All tags, packaging, and accessories are included
• The return request is made within 30 days of delivery
• The item is not marked as final sale

Non‑returnable UWSC items include:

• Clearance or final‑sale items
• Gift cards
• Digital products
• Items damaged through misuse or wear

To return a UWSC‑fulfilled item:

1. Locate your order confirmation email
2. Contact UWSC Marketplace support directly
3. Include your order number and reason for return
4. We will provide a return address and instructions

• Customers pay return shipping for standard returns
• UWSC covers return shipping for defective, damaged, or incorrect items

Once we receive and inspect the returned item:

• Approved refunds are issued to the original payment method
• Refunds typically take 3–10 business days
• Partial refunds may apply if the item shows signs of wear

Exchanges may be available for:

• Size changes
• Colour changes
• Replacement items

If an exchange is unavailable, a refund will be issued instead.

(Products shipped directly by independent Marketplace vendors) 

Each vendor on the UWSC Marketplace manages their own return and refund process. Vendor policies may differ based on:

• Product type
• Production method
• Inventory
• Shipping location
• Legal requirements

The product page will always reflect the vendor’s specific return policy.

Vendor‑fulfilled items may be eligible for return if:

• They meet the vendor’s stated return conditions
• They are returned within the vendor’s return window
• They are unused and in original condition
• They are not final‑sale or non‑returnable items

Common vendor non‑returnable items include:

• Custom or personalized products
• Handmade items made to order
• Perishable goods
• Intimate or hygienic items
• Clearance or final‑sale items

To return a vendor‑fulfilled item:

1. Locate your order confirmation email
2. Contact the vendor directly using the provided contact link
3. Include your order number, item details, and reason for return
4. The vendor will confirm eligibility and provide instructions

If you cannot reach the vendor, Marketplace support can assist.

Return shipping costs depend on the vendor’s policy. Vendors may:

• Require the customer to pay return shipping
• Provide a prepaid return label
• Offer free returns for damaged or incorrect items

Once the vendor receives and inspects the returned item:

• Approved refunds are issued by the vendor
• Refunds typically take 3–10 business days
• Partial refunds may apply if the item shows signs of wear

If a vendor item arrives damaged or incorrect:

1. Take photos of the item and packaging
2. Contact the vendor within 48 hours
3. Provide your order number and photos
4. The vendor will arrange a replacement or refund

If your package is lost:

• Check tracking information
• Contact the vendor or UWSC support
• We will help coordinate with the carrier

Refunds for lost packages depend on carrier investigation results.

 The UWSC Marketplace:

• Facilitates communication between customers and vendors
• Ensures vendors follow Marketplace standards
• Supports customers when issues arise

However, the Marketplace is not the seller of vendor products unless explicitly stated.

We may update this policy from time to time. The “Effective Date” will be updated accordingly. 

If you need help with a return or cannot reach a vendor, please contact us through the Contact page.